LabelChop

Privacy Policy

Effective Date: March 2026

1. Introduction

LabelChop is operated by Jake Baden North trading as Donkeh Labs (ABN 87 636 703 254). We are committed to protecting your privacy and this policy explains how we collect, use, disclose, and safeguard your information when you use our shipping label automation service.

2. Information We Collect

We collect information provided directly by users, including:

  • Account information (name, email address, company name)
  • Payment and billing information
  • Device identifiers for license activation (machine ID)
  • Application usage data (feature usage, error reports)
  • Communications sent to us

We do not collect, upload, or store the contents of your PDF files. All label processing happens locally on your machine. Only account, licensing, and anonymous usage metadata is transmitted to our servers.

3. How We Use Your Information

Information collected is used to:

  • Provide, maintain, and improve the service
  • Manage license activation and subscription status
  • Process payments and send invoices
  • Respond to comments, questions, and support requests
  • Send technical notices, updates, and security alerts
  • Detect and prevent fraud or abuse of the licensing system

4. Data Security

We implement technical and organizational measures including:

  • Encryption for data at rest and in transit
  • Access controls and authentication measures
  • Local-only PDF processing (files never leave your machine)
  • Secure license token storage on device

5. Data Retention

Personal information is retained while accounts are active or as needed for service provision. Users may request account data deletion at any time by contacting privacy@labelchop.com.

6. Third-Party Services

We integrate with:

  • Stripe — Secure payment processing
  • Supabase — Authentication and database services
  • Gleap — In-app support and feedback

7. Cross-Border Data Disclosure

Under Australian Privacy Principle 8, personal information may be processed by third-party services outside Australia:

  • Supabase (database and authentication) — AWS ap-southeast-2, Sydney, Australia
  • Stripe (payment processing) — United States
  • Vercel (website hosting) — United States and global edge network
  • Cloudflare (CDN and downloads) — Global edge network
  • Gleap (in-app support) — European Union

We take reasonable steps to ensure overseas recipients handle information per Australian Privacy Principles and remain accountable for provider handling.

8. Desktop Application Data

The LabelChop desktop application stores the following data locally on your machine:

  • Application settings (watched folder path, printer selection)
  • License activation token
  • Processing history and logs

This data is stored in your operating system's standard application data directory and is not transmitted to our servers unless explicitly stated above.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Objection to processing
  • Withdrawal of consent

Exercise these rights by contacting privacy@labelchop.com.

10. Changes to This Policy

This Privacy Policy may be updated periodically. We will notify you of changes by posting updates on this page and updating the effective date.

11. Contact Us

For questions: