LabelChop
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Privacy Policy

Effective Date: 1 October 2026

1. Introduction

LabelChop is operated by Jake Baden North trading as Donkeh Labs (ABN 87 636 703 254). We are committed to protecting your privacy and this policy explains how we collect, use, disclose, and safeguard your information when you use our shipping label automation service.

2. Information We Collect

We collect information provided directly by users, including:

  • Account information (name, email address, company name)
  • Payment and billing information
  • Device identifiers for license activation (machine ID)
  • Application usage data (feature usage, error reports)
  • Website and product analytics such as page views, referral source, and selected product actions
  • Communications sent to us
  • Workflow survey answers, the free tool used, optional notes and optional interview permission

When you use the web converter, the PDF is temporarily transmitted over HTTPS to our Vercel-hosted conversion endpoint, processed in memory, returned to your browser, and not retained after the response. We do not intentionally log PDF contents, shipping-label details, tracking numbers, or filenames.

The LabelChop desktop application processes PDFs locally on your computer. Desktop files are not uploaded to LabelChop for cropping or printing.

For browser page passes, we store the email used for unlock or recovery, your page-credit balance, payment status, one-way hashes of browser and recovery credentials, and minimal fraud-prevention and transaction metadata. Raw browser credentials are not stored.

Free tools may offer four workflow questions after their result. Some new converter users are asked to answer those questions before requesting four extra free pages; the first page and its download stay available without a survey. We store responses privately with the browser page pass and compare them with successful tool use, email verification and fulfilled purchases to understand which workflows to improve. Notes and answers are not sent to PostHog or included in routine analytics events. Feedback on other free tools needs no email address.

3. How We Use Your Information

Information collected is used to:

  • Provide, maintain, and improve the service
  • Evaluate workflow needs, research experiments and product pricing using survey responses and actual usage or purchase outcomes
  • Manage license activation and subscription status
  • Process payments and send invoices
  • Respond to comments, questions, and support requests
  • Send technical notices, updates, and security alerts
  • Detect and prevent fraud or abuse of the licensing system

4. Data Security

We implement technical and organizational measures including:

  • Encryption for data at rest and in transit
  • Access controls and authentication measures
  • In-memory browser PDF conversion without intentional file retention
  • Local-only PDF processing in the desktop application
  • An essential browser cookie containing a random opaque credential; only its one-way hash is stored server-side

5. Data Retention

Account information is retained while an account is active or as needed to provide the service. Browser page-pass balances and purchase records are retained while credits remain available and as required for payment, refund, fraud-prevention, tax, and legal obligations. Recovery tokens are short-lived and single-use.

Research responses, optional notes, interview permission and their response records are deleted after 90 days. We may keep summary counts that contain no browser, email or response identifiers. Survey credit records and coarse usage milestones linked to them follow our page-pass retention rules; these contain no answers or notes and prevent repeat rewards. Credit and payment records follow their existing retention rules. Interview permission is optional and separate from email verification or marketing. You can withdraw it through the converter's permission control or contact us at the address below; withdrawing it does not remove credits.

You may request account or page-pass data deletion by contacting privacy@labelchop.com. Some transaction records may need to be retained where required by law.

6. Third-Party Services

We integrate with:

  • Stripe — Secure payment processing
  • Supabase — Authentication and database services
  • Vercel — Website hosting and browser PDF conversion
  • PostHog — Website and product analytics
  • Resend and our configured email provider — Transactional email, including verification and recovery messages
  • Gleap — In-app support and feedback

7. Cross-Border Data Disclosure

Under Australian Privacy Principle 8, personal information may be processed by third-party services outside Australia:

  • Supabase (database and authentication) — AWS ap-southeast-2, Sydney, Australia
  • Stripe (payment processing) — United States
  • Vercel (website hosting and browser PDF conversion) — United States and global edge network
  • PostHog (product analytics) — United States or the region configured for our PostHog project
  • Resend and our configured email provider (transactional email delivery) — United States or other provider processing locations
  • Cloudflare (CDN and downloads) — Global edge network
  • Gleap (in-app support) — European Union

We take reasonable steps to ensure overseas recipients handle information per Australian Privacy Principles and remain accountable for provider handling.

8. Desktop Application Data

The LabelChop desktop application stores the following data locally on your machine:

  • Application settings (watched folder path, printer selection)
  • License activation token
  • Processing history and logs

This data is stored in your operating system's standard application data directory and is not transmitted to our servers unless explicitly stated above.

9. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Objection to processing
  • Withdrawal of consent

Exercise these rights by contacting privacy@labelchop.com.

10. Changes to This Policy

This Privacy Policy may be updated periodically. We will notify you of changes by posting updates on this page and updating the effective date.

11. Contact Us

For questions: